About Aires Technologies
Understand what makes Aires Technologies the first choice for many companies in south and west London.
About Aires Technologies
Online Report System
Call logging system
We have developed our call log in system to be as user friendly as possible. The following describes the simple steps to logging a problem.
Step 1
When you experience a technical problem /query, please log in your Username at the Client Login section at the bottom of any Aires Website page, then go to "Add New call". Select a category, a subject and enter a brief description of the problem. Please do remember that the more information you are able to provide the swifter we will be able to diagnose and rectify the problem. Please assign it a priority. A fair assessment of the level of priority of the call will allow us to prioritise accordingly and deliver a better service to your company. Please note we do reserve the right to reallocate your call priority depending on its critical impact to the business.
- Priority 1-Low: No impact on ability to work
- Priority 2-Normal: Intermittent problem am able to work adequately for a short period.
- Priority 3-High: Serious impact on my ability to work
- Priority 4-Emergency: System failure/unable to work
Step 2
When your call has been logged, you will receive an email confirming we have received your request.
Step 3
We will update users via email or telephone on the call progress.
Step 4
When we have resolved your call it will be flagged in the system as "closed call", enabling us to track all problems by users and our call response and resolution effectiveness
Best regards
The Aires Technologies support team
